Powering systems. Accelerating advances.
We’ve got you covered with Standard BioTools™ PRO Services.
Our global network of trained experts provides timely support, compliance services, proactive maintenance and repair services to optimize productivity and performance of your systems. We have designed comprehensive service plans to minimize downtime and reduce unexpected maintenance costs.
Service Plans
Maximize your investment and system performance
Explore our comprehensive and flexible service coverage options to keep your system operating at peak productivity. Our comprehensive service plans offer flexible options during the warranty and post-warranty periods to meet your needs and budget. Select product below to read more about our service plans.
Optimize performance with proactive service and maintenance.
Maintain compliance with ongoing qualification services.
Maximize uptime with expedient technical support and prioritized response.
Lower total cost of ownership with additional built-in savings and value-added services.
| Warranty Period | Post-Warranty Period | ||||
|---|---|---|---|---|---|
| Warranty | Power Up | Protect | Performance | Complete | |
| Labor, travel and repair parts | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical support | ✓ | Extended | ✓ | ✓ | Extended |
| Remote diagnostics | ✓ | ✓ | ✓ | ✓ | ✓ |
| Preventive maintenance | ✓ | ✓ | ✓ | ||
| Onsite response time | Prioritized | 2 business days | 3–5 business days | 3 business days | 2 business days |
| Qualified consumable parts kit | Essentials Plus | Essentials | Essentials Plus | ||
| Detector coverage | ✓ | ✓ | Limited | Unlimited | |
| Laser coverage | ✓ | ✓ | ✓ | ✓ | |
| Compliance services | |||||
| Initial IQ/OQ service | ✓ | ||||
| Ongoing OQ service | ✓ | ✓ | |||
| Exclusive discounts | |||||
| Free shipping on qualified consumable parts | ✓ | ✓ | |||
| Additional service offerings and qualified consumable parts | Discount Tier 3 | Discount Tier 1 | Discount Tier 2 | Discount Tier 3 | |
Please note service plans may vary by region. Contact your local service or sales representative for more details.
| Warranty Period | Post-Warranty Period | |||||
|---|---|---|---|---|---|---|
| Warranty | Power Up | Protect* | Performance | Performance Plus | Complete | |
| Labor, travel and repair parts | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical support | ✓ | Extended | ✓ | ✓ | Extended | ✓ |
| Remote diagnostics | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Preventive maintenance (PM) | ✓ | ✓ | ✓ | ✓ | ||
| Onsite response time | Prioritized | 2 business days | 3–5 business days | 3 business days | 2 business days | 2 business days |
| Qualified consumable parts kit | Essentials Plus | Essentials | Essentials Plus | Essentials Plus | ||
| Detector coverage | ✓ | ✓ | Limited | Unlimited | Unlimited | |
| Laser coverage | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Compliance services | ||||||
| Initial IQ/OQ service | ✓ | |||||
| Ongoing OQ service | ✓ | ✓ | ||||
| Exclusive discounts | ||||||
| Free shipping on qualified consumable parts | ✓ | ✓ | ✓ | |||
| Additional service offerings and qualified consumable parts | Discount Tier 3 | Discount Tier 1 | Discount Tier 2 | Discount Tier 3 | Discount Tier 3 | |
* Protect service plan not available for Hyperion Imaging System
Please note service plans may vary by region. Contact your local service or sales representative for more details.
| Warranty Period | Post-Warranty Period* | ||||
|---|---|---|---|---|---|
| Warranty | Power Up | Protect | Performance | Complete | |
| Labor, travel and repair parts | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical support | ✓ | Extended | ✓ | ✓ | Extended |
| Preventive maintenance (PM) | ✓ | ✓ | ✓ | ||
| Onsite response time | Prioritized | 2 business days | 3–5 business days | 3 business days | 2 business days |
| Compliance services | |||||
| Initial IQ/OQ service | ✓ | ||||
| Ongoing OQ service | ✓ | ✓ | |||
| Exclusive discounts | |||||
| Additional service products | Discount Tier 3 | Discount Tier 1 | Discount Tier 2 | Discount Tier 3 | |
Please note service plans may vary by region. Contact your local service or sales representative for more details.
| Basic | Standard | Premium | Premium Plus | |
|---|---|---|---|---|
| Parts, labor and travel | ✓ | ✓ | ✓ | ✓ |
| Preventive maintenance | Not included | 1 per year | 1 per year | 2 per year |
| Onsite qualification | Not included | Not included | 1 per year | 2 per year |
| Phone and email support | Standard | Standard | Priority | First priority |
| Software updates | ✓ | ✓ | ✓ | ✓ |
| Onsite response | Tier 3 | Tier 2 | Tier 1 | Tier 1 |
Please note service plans may vary by region. Contact your local service or sales representative for more details.
Premium
Receive an annual onsite certification and calibration of your instrument, as well as additional certifications following any repairs. Plus, you’ll enjoy priority access to loaner equipment, express shipment and full technical support over the phone or via email, with all parts and labor for any repairs included with your plan.
Standard
Enjoy priority access to loaner equipment, express shipment and full technical support over the phone or via email with our Standard repair center service plan. All parts and labor are included, and you’ll receive the highest level of support and communication as we repair your instrument.
Compliance Services
Supporting your quality management system
For laboratories, implementing and validating systems on their own can be costly, complicated and time-consuming. Establishing routine qualification services throughout the instrument life cycle supports a quality system and optimizes system performance.
Our certified field engineers can help:
- Provide audit-quality documentation that instruments are operating according to manufacturer specifications
- Maintain ongoing instrument compliance requirements with comprehensive service plans
- Optimize instrument performance and minimize unplanned downtime
- Signed IQ validation report
- Signed OQ performance verification document
- Onsite, in-place calibration report
- Pass/fail performance criteria testing results
- Signed OQ performance verification document
- Onsite, in-place calibration report
- Pass/fail performance criteria testing results
Maintenance and Repair
Add-on services to meet your needs and budget
No matter which service plan you choose, all Standard BioTools customers may take advantage of our individual product care service offerings, including:
- Preventive maintenance and inspections
- Relocations
- Time and materials repairs
Contact us
Contact our team of experts to learn more about Standard BioTools PRO Services.
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